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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

COVID-19 Update

Please see our latest client guidelines below

We are open and have resumed services with social distancing measures in place

We are planning on allowing our two legged friends into the practice with their pets soon. When we do so, hand hygiene stations will have been installed, as well as screens at reception and in our consult rooms. Please respect our social distancing measures, which will include asking that only one owner accompanies per pet, and highlight that our preferred payment method is via our website or by card. We ask that you wear a face covering in line with current government guidelines. You may be asked to wait outside if you do not have a suitable face covering.

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations, and offer video or telephone consults for some pets. As a last resort we may ask you to postpone non-essential routine appointments such as 6 month health checks to enable us to see pets with more urgent aliments.

We now offer online payment! Save time and reduce contact by paying online!

Advice if you are self-isolating

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

If you still have questions that weren't covered above, please contact us directly.

 

Practice information

Eureka Veterinary Centre

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  • Mon
    8:30am - 6:30pm
  • Tue
    8:30am - 6:30pm
  • Wed
    8:30am - 6:30pm
  • Thu
    8:30am - 6:30pm
  • Fri
    8:30am - 6:30pm
  • Sat
    8:30am - 12pm
  • Sun
    Closed

Emergency Details

Please call:

01233 611071
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Find us here:

Unit 9 Eureka Place Trinity Road Ashford Kent TN25 4BY
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Please call this number for emergencies:

01233 611071